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Frequently Asked Questions

Auto Collision Repair

  • Do I need an estimate first?

    When your vehicle is damaged in an auto collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the auto collision claims process. You don't need to run around wasting your time gathering estimates and claims handling.

    Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay the repairs. By the way, at Pristine Automotive Inc. we do provide free, computerized estimates.

    Auto Mechanic at West Hollywood auto body shop estimating a collision repair.

  • What information should I bring to the shop?

    Bring your insurance company claim number and the name of the contact person. We will take it from there.

  • How long will it take?

    Of course, that depends on the extent of the collision damage; however, Pristine Automotive Inc. has an unrivaled turnaround time on auto body repairs. We avoid the backups that plague so many other auto body repair facilities, the number of technicians, the size of the facility, the state of the art equipment, as well as our advanced vehicle tracking software system helps to ensure on-time delivery.

  • What results can I expect?

    Expect the best. Pristine Automotive Inc. features factory assembly equipment, and technicians who are I-CAR, ASE and factory trained, all designed to precisely restore your vehicle to the highest quality industry standards.

  • Can I get alternative transportation while my vehicle is being repaired?

    As a customer of Pristine Automotive Inc., you will be treated to a courtesy ride to your home or office. In addition, we can assist you in arranging for a rental car. We have negotiated special rates and pick-up procedures with Enterprise car rental for our customers.

Auto Body Repair Questions:

  • Is it difficult to match the color on my vehicle?

    Computerized paint mixing equipment for collision repairs Hi-tech paint finish

    Yes, it is very difficult to match today's Hi-tech finishes. At Pristine Automotive Inc. however, we have computerized paint mixing equipment that, together with our rigid training program, allows our technicians to perfectly match your vehicle's paint.

  • How soon after repairs may I wash my car?

    Pristine Automotive Inc. is very concerned about the environment. All waste is recycled whenever possible. The balance is shipped with an EPA approved hauler to a redemption center that converts it to a safe fuel product.

Auto Repair Payment Issues:

  • If I have a deductible, how is it paid?

    Your deductible is collected by Pristine Automotive Inc. when you come to pick up your completed vehicle. We also accept Visa/MasterCard Logo

Auto Collision Repair | Insurance Questions:

  • Does my insurance company cover scratches?

    Most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is that these claims do not necessarily affect your insurance rates for collision coverage.

  • Will my rate be increased?

    We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle. Your agent or insurance company should be able to tell you if your rates will change.

  • Since the other party is at fault why do I have to pay my deductible?

    Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim under your policy, you may have a deductible. If the other party is at fault, your insurance company should try to pursue reimbursement of your deductible through that other party.

  • What if I need a rental vehicle? Customer Service representative handling collision claims process with insurance company

    INSURED'S: If your insurance company is paying for the auto repairs, you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask your insurance claims representative for details.

    CLAIMANTS: If the other party is paying for the auto repairs, they will also reimburse you for reasonable transportation while your vehicle is in the repair facility. This should include the daily rate, daily license fee, plus tax.

    Insurance on your personal vehicle may extend to your rental vehicle, so we recommend that you check with your insurance company.

  • What does it mean if my vehicle is a total loss?

    It means that it would not be cost effective to have the vehicle repaired due to the damages it sustained.

  • What happens when my vehicle is deemed a total loss?

    The insurance company has their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The Specialist will then contact you regarding the valuation. This should include the vehicle replacement cost and tax and license fees. Your insurance company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at auction to a salvage yard.

  • Do I need to report this to the DMV?

    The State requires an SR1 form to be filled out if there are damages or injuries over $500.00. You can obtain an SR1 from your insurance company or the DMV.